FAQ

depends if a product is in stock or needs to be produced, shipping can take 2 weeks if in stock. contact us regarding out of stock products.

Please feel free to contact us for any shipping questions on specific saunas, we can provide more accurate shipping times.

Please contact us regarding Warranties. Warranties vary by Supplier.

Yes, We are currently partnered with Golden Designs to provide you with top quality saunas.

We will match any exact sauna model, just email us the proof and we will send you a price matched invoice.

Please message us about Electrical requirements. Varies based on the model.

Yes, Please contact us if ordering from Hawaii or Alaska since we'll need to manually check shipping rates.

It means there is only 1 outlet assigned to a specific breaker within the fuse panel. If the customer cannot have a dedicated circuit/breaker, then they just have to make sure that nothing else is plugged into the breaker while the sauna is running

The customer will have to make arrangements with a personal vehicle to meet the driver on the nearest main road to transfer the product to their personal vehicle. The customer will need a full-size pick-up or in most cases a trailer. The carrier does have a liftgate and can lower the liftgate to transfer the product

No, there is no white glove delivery available. However, some drivers may bring the sauna into your garage. That is solely up to the discretion of the driver. The delivery is only guaranteed to the curbside.

Our 1-2 person saunas pull between 12-13 amps, while our 3+ person saunas pull 15-16 amps

The freight company will call the customer once the sauna arrives at the local terminal. They will usually want to deliver within 48 hours of contacting the customer. Freight companies only deliver on weekdays.

The tracking # just shows when the sauna will arrive at their local terminal. It is not the day that the sauna will be delivered to their house. Nothing is delivered without an appointment.

Yes, it is shipped in 1-3 boxes that will fit through any standard size door. Be wary of customers bringing it up ordown stairs. Make sure they check clearance, especially if there is a turn in the stairs.

If it’s obvious that the sauna inside the boxes has been damaged, then please refuse it.Softball sized holes are indicators that the freight company ran into the sauna with a forklift. Also, all sauna boxes are deliveredstanding up. If they arrive lying flat on the pallet, then the sauna was dropped. Please check for any exposed or damaged wood.