FAQ

How long is Shipping?

depends if a product is in stock or needs to be produced, shipping can take 2 weeks if in stock. contact us regarding out of stock products.

Please feel free to contact us for any shipping questions on a specific saunas, we can provide more accurate shipping times.

Do these Saunas have a warranty?

Please contact us regarding Warranties. Warranties vary by Supplier.

Is Alpine Saunas an authorized dealer?

Yes, We are currently partnered with Golden Designs to provide you with top quality saunas.

What's the price match guarantee?

We will match any exact sauna model, just email us the proof and we will send you a price matched invoice.

What are the electrical requirements?

Please message us about Electrical requirements. Varies based on the model.

Can I order from Hawaii or Alaska?

Yes, Please contact us if ordering from Hawaii or Alaska since we'll need to manually check shipping rates.

What is a dedicated circuit/breaker?

It means there is only 1 outlet assigned to a specific breaker within the fuse panel. If the customer cannot have a dedicated circuit/breaker, then they just have to make sure that nothing else is plugged into the breaker while the sauna is running

What if customer has an extra-long driveway or their residence is not accessible to an 18-wheeler?

The customer will have to make arrangements with a personal vehicle to meet the driver on the nearest main road to transfer the product to their personal vehicle. The customer will need a full-size pick-up or SUV vehicle.The carrier does have a liftgate and can lower the liftgate to transfer the product

Will the freight company bring my sauna inside?

No, there is no white glove delivery available. However, some drivers may bring the sauna into your garage. That is solely up to the discretion of the driver. The delivery is only guaranteed to the curbside.

How much power do our saunas pull?

Our 1-2 person saunas pull between 12-13 amps, while our 3+ person saunas pull 15-16 amps

When will the freight company make the delivery?

The freight company will call the customer once the sauna arrives at the local terminal. They will usually want to deliver within 48 hours of contacting the customer. Freight companies only deliver on weekdays.

What is the tracking #for?

The tracking # just shows when the sauna will arrive at their local terminal. It is not the day that the sauna will be delivered to their house. Nothing is delivered without an appointment.

Will the sauna fit through my door?

Yes, it is shipped in 1-3 boxes that will fit through any standard size door. Be wary of customers bringing it up ordown stairs. Make sure they check clearance, especially if there is a turn in the stairs.

How much damage should there be for me to refuse the delivery?

If it’s obvious that the sauna inside the boxes has been damaged, then please refuse it.Softball sized holes are indicators that the freight company ran into the sauna with a forklift. Also, all sauna boxes are deliveredstanding up. If they arrive lying flat on the pallet, then the sauna was dropped. Please check for any exposed or damaged wood.

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